This year, I finally read the ever-so-touted “How to Win Friends and Influence People” by Dale Carnegie. I had never made time to pick it up, but I’m glad someone influenced me with some encouragement to read it.
(See what I did there… ? Huh, huh!? Okay, anyhow…)
Now, I’ve finished reading the book and wanted to write a blog post about it but I didn’t care too much for the book review format. Instead, I’m written-up a couple mini stories below about how I used the Golden Nuggets of this book and how it impacted me.
Experience #1: Remember Peoples Names
While reading Dale Carnegie’s book, I noticed that the principles are the basic things we hear growing up. (Remember to smile, do unto others, etc.) That said, one principle stuck out to me which was remembering people names. It seems silly to think that remembering or learning another persons name would have any impact on them or their day, let alone have an effect on the person stating the name.
Samantha was already very nice and peppy, but I notice something in our closing exchange:
Samantha: “Thank you, here’s your receipt.”
Me: “Thanks Samatha, have a good day!”
Her voice went up a few octives and she said with a bigger smile “Thank you, you too!”
It was only the slightest change in her demeanor but she was very clearly happier in that moment. Even my husband who was with me said “well she seemed happier after you said her name.”
It was so small but I felt really ecstatic that I could make her feel like someone was paying attention to her. A name tag is highly disregarded and goes intentionally unnoticed most of the time, but why? Both parties feel happier walking away from the conversation.
Going forward, I’m going to make it a point to notice name tags and respond to people acordingly. Everyone wins, and I develop a better habit!
Experience #2: Become genuinely interested in other people.
One day, I went to Rudy’s BBQ to get an amazing breakfast taco and some good southern (super) sweet tea. That said, I already expected it to be a very good day. Funny thing is, I implemented some Dale Carnegie principles and didn’t know it.
I walked up to the cashier, smiled, ordered my taco and drink, then proceeded to ask about the cashiers day so far. I said “Did I miss the rush? You normally are busier around this time.” I was interested in the cashiers responses and we had minor chit chat about it for a short moment.
As I was about to walk away, I was handed my receipt but not a drink cup. I asked politely if I had a drink on the order and they said no and but still handed me a cup. “I got it” they said with a smile.
I already had my wallet out to pay for my drink, but I can’t help but think that I earned a free drink because of a simple conversation, smile and just being interested.
I have had great results so far implementing what I’ve learned from Dale Carnegie, but I’ve noticed some mixed reviews about his book “How to Win Friends and Influence People”. What are your thoughts on his book? What were your best (or worst) take aways from “How to Win Friends and Influence People”?